Terms and conditions

Information about the trading company

Prahir d.o.o. for trade and services
Zagrebačka 57
10410 Velika Gorica
Company registered in the court register: Commercial Court in Zagreb
Identity number: 080013368
OIB: 94743829313
Person authorized for representation: KATA PRAHIR, director


General provisions

Prahir d.o.o. for trade and services (hereinafter: PRAHIR) as a service provider of the information society, i.e. the seller, these General Terms and Conditions of Business (hereinafter: General Terms) regulate the procedure for ordering, contracting, delivery, payment and complaints of products from the sales range of the company PRAHIR, and offered in the Prahir online store available on the website www.prahir.com (hereinafter: Prahir).
A customer is any natural or legal person who, with or without registration on the Prahir site, orders a product from the PRAHIR company’s offer, and whose order is accepted by the PRAHIR company, in the manner established by these General Terms and Conditions.
A site visitor is any person who accesses the Prahir site via means of electronic communication.
By using the Prahir website, the Customer and/or Visitor accepts these General Terms and Conditions and their application, and they additionally confirm their familiarity with them as well as the Terms of Delivery and express agreement with them when placing an order for an individual product and signing the appropriate delivery document upon delivery purchased products. The PRAHIR company can change and/or supplement the General Terms and Conditions at any time, and will publish the changed General Terms and Conditions on the Prahir website.
By registering, the Customer/Visitor confirms the additional acceptance of these General Terms and Conditions, and can view the offer, create his wish list or immediately put products in the basket and order products.
Registration or user account is created only for one person and it is not allowed to communicate, make available or in any way make available information about registration or user account to third parties. The Customer and Visitor is obliged to keep the data for accessing the user account, and is solely responsible for all unauthorized activities authorized and carried out by the user account he created. The use of other people’s personal data for the purpose of creating a user account and registering on the Prahir site is not allowed.
The user is aware of the fact that there are sometimes service interruptions, or events beyond PRAHIR’s control, and accepts that PRAHIR is not responsible for any data loss that may occur during the transmission of information on the Internet. The User agrees and accepts that access to the Website may sometimes be interrupted, temporarily unavailable or disabled. PRAHIR takes appropriate technical security measures to protect the data of the Prahir website and data on the user accounts of registered users.
These General Terms and Conditions form an integral part of the individual contract for the purchase of products offered by the Prahir store, and at the same time they represent the notification from Article 60 of the Consumer Protection Act, the notification from Article 12 of the Electronic Commerce Act when, in view of the method of submission applicable orders, and the notification from Article 13 of Regulation (EU) 2016/679 of the EU Parliament and of the Council (General Data Protection Regulation), (hereinafter: Regulation).
Croatian law is applicable for the interpretation, application and legal effects of these General Terms and Conditions, as well as for all claims and disputes that arise as a result of using the Prahir pages or in connection with them. In the event of a dispute between the company PRAHIR and the Customer/Visitor, the Croatian courts are exclusively competent, and the local jurisdiction of the court in Zagreb is determined.


Conclusion of purchase contract

The product purchase agreement between the Customer and the PRAHIR company is concluded at the moment when the PRAHIR company accepts the Customer’s order and delivers to the Customer a confirmation of acceptance of the order by e-mail to the e-mail address indicated by the Buyer during the order submission process.
Visitors and Customers are aware and accept that the PRAHIR company has no obligation to accept an order if it does not in any way correspond to the conditions set out in these General Terms and Conditions and any other ordering or purchasing conditions published on the Prahir website.
At the time of ordering a particular product, the Buyer and Visitor are informed by means of these General Conditions and by agreeing to them, in an appropriate period before the distance purchase, about:
company or name, registration number, personal identification number, registered office, telephone number and email address of the company PRAHIR
the product offered and its name,
the main features of the product,
the retail price of the product, including all taxes and other duties, and the method of calculating the price of the product,
transportation and product delivery costs,
the costs of using means of remote communication for the purpose of concluding a contract,
method and terms of payment and method, terms and time of product delivery,
the method of handling consumer complaints by the company PRAHIR,
conditions, terms and procedure of ex

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